Effective Date:
Thursday, 16 April 2026
Last Updated:
[INSERT DATE]
This Privacy Policy describes how Modrich Home (“we”, “us”, “our”) collects, uses, stores, and protects personal information gathered through modrichhome.com (the “Site”) and from customers who purchase our products. By using our Site or placing an order, you agree to the practices described in this policy.
We collect personal information you provide directly when you create an account, place an order, contact our team, or subscribe to our mailing list. This may include your full name, email address, delivery and billing address, telephone number, and payment details. Payment card information is processed directly by our payment provider and is never stored on our servers.
We also collect technical data automatically when you visit our Site, including IP address, browser and device type, pages visited, time on page, and referring source, through cookies and analytics technologies.
We use your personal information to process and fulfil your orders; deliver order confirmations and shipping notifications; respond to customer service enquiries; process returns and refunds; send marketing communications where you have given consent; personalise your shopping experience; improve our products and website; and comply with applicable legal obligations.
If you subscribe to the Modrich Home newsletter or opt in to marketing at checkout, we may send you emails about new products, promotions, home inspiration content, and seasonal collections. You may unsubscribe at any time via the link in any marketing email, or by contacting us at [email protected].
We do not sell or rent your personal information. We share it only with trusted service providers necessary to operate our business — including our payment processor, delivery partners, and email marketing platform. All providers are contractually bound to handle your data securely and only for specified purposes.
We use cookies to maintain your session, remember your basket, analyse Site traffic, and personalise your experience. You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Site, including your ability to complete a purchase.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and financial obligations. Order records are retained for a minimum of seven years. You may request deletion of your personal data at any time by contacting [email protected], subject to overriding legal retention requirements.
You have the right to access, correct, or request deletion of your personal data; withdraw consent for marketing; object to or restrict processing; and request data portability. Contact [email protected] to exercise any of these rights. We will respond within 30 days.
We implement appropriate technical and organisational security measures to protect your personal data. All transactions are encrypted via SSL. We cannot guarantee the absolute security of any internet transmission, but we take every reasonable precaution.
We may update this policy at any time. Changes will be reflected by updating the effective date. Continued use of our Site following any update constitutes acceptance of the revised policy.
Privacy enquiries: [email protected]
